VirtualPanya primarily offers Digital Products, Subscriptions, and various Digital Services. Since our products are digital, this policy applies to all matters related to orders, delivery, warranty, exchange, and refunds.

Please read this policy carefully before purchasing any product.

1. Purchase & Delivery Policy

Most Digital Products available on VirtualPanya require advance payment.

• The order will be processed after successful payment confirmation.
• In most cases, we aim to provide fast or instant delivery.
• For some orders, delivery may take 1 hour to a maximum of 24 hours.
• Customers must provide the correct name, email address, phone number, and other required information when placing an order.
• If delivery fails due to incorrect information provided by the customer, the customer will be responsible for the issue.

2. Refund Policy

Important: Refunds are generally not available after the delivery or activation of a Digital Product has been completed.

However, VirtualPanya may consider a refund request under the following specific circumstances:

• If VirtualPanya completely fails to deliver the product within the specified delivery time.
• If the product cannot be delivered due to a technical issue on our side.
• If the customer is accidentally charged more than once for the same order.

Once a refund is approved, we generally aim to process the refund within 24 hours to a maximum of 7 business days. The actual time may vary depending on the processing time of the payment provider.

Incorrect Customer Information

If a customer provides an incorrect Email, Phone Number, or other information when placing an order and does not notify us before the delivery process begins, a refund may not be applicable for that reason.

3. Warranty Policy

Some Account-based Digital Products may include Warranty Support for a specific period.

Warranty Terms:

• Warranty will only be valid for the specified warranty period.
• No Warranty Claim will be accepted after the Warranty Period has expired.
• Warranty may be voided due to Account Sharing, Policy Violation, Abnormal Usage, or unauthorized use.
• Customers may be required to provide necessary information or screenshots when submitting a Warranty Claim.

If an issue occurs with an Account-based Product during the applicable Warranty Period and the issue falls under VirtualPanya’s responsibility, we will try to provide a solution, Replacement, or an alternative Product of equivalent value, depending on the situation.

Activation & Warranty

• Instant activation on your account.
• 6 Hours Holding Warranty for unused activation links.
• No refund after activation.
• ❌ No Warranty After Activation.
• Please note: The above Activation & Warranty terms apply as stated.

Note: Money Back Guarantee does not apply to any Product unless specifically stated in the Product Description.

Warranty Limitations

Warranty may only apply to specific Account-based Products/Subscriptions.

For Downloadable Software, Scripts, Apps, Files, or other Downloadable Digital Products, whether Warranty, Replacement, or Refund applies will depend on the Product-specific Terms.

4. Exchange & Replacement Policy

VirtualPanya may consider an Exchange or Replacement under specific circumstances.

• If we completely fail to deliver the product, we may attempt to provide an alternative product of equivalent value.
• A product cannot be exchanged simply because the customer changes their mind after using or activating it.
• If the wrong product is ordered, the customer may contact the Support Team within 1 hour of placing the order for consideration.
• The decision regarding Exchange or Replacement will depend on the type of product and the circumstances.
• A replacement will generally be provided as one product of equivalent value.

Special Request: Before purchasing a Digital Product, please carefully verify the product name, type, duration, features, and other relevant information.

5. Customer Responsibility

Before placing an order, customers should:

• Carefully read the Product Description.
• Verify the Subscription Duration and Features.
• Confirm compatibility with their Device/Platform.
• Provide accurate Contact Information.
• Follow the product’s usage instructions and applicable Terms.

If an issue occurs due to a Third-party Platform’s Policy, Service Availability, or Technical Changes, the matter will be considered separately.

6. Customer Behavior Policy

VirtualPanya expects customers to maintain respectful and professional communication with our Customer Support Team.

If inappropriate behavior, threats, attempted fraud, abuse, fraudulent activity, or misuse of the Service is identified, VirtualPanya may, where appropriate:

• Limit Support Services.
• Cancel Product/Account Access.
• Cancel Warranty or Replacement benefits.
• Take appropriate action regarding the relevant Order or Account.

7. Policy Changes

VirtualPanya reserves the right to modify, revise, or update this Refund & Return Policy when necessary.

Any updated Policy published on this page will be considered the effective Policy.

8. Contact & Support

If you have any issues regarding Refunds, Warranty, Exchange, Replacement, or Orders, please contact the VirtualPanya Customer Support Team.

Our goal is to provide every customer with reliable Digital Products and helpful Customer Support.

VirtualPanya primarily offers Digital Products, Subscriptions, and various Digital Services. Since our products are digital, this policy applies to all matters related to orders, delivery, Warranty, Exchange, and Refunds.

Thank you for staying with VirtualPanya.